1. General Provisions
1.3. User is a natural or legal person who purchases Havens.lv or uses other Havens.lv services - hereinafter referred to as the User. Minors from 14 to 18 years of age use Havens.lv services only with the permission of a parent or guardian, unless they have their own income.
1.8. Haven reserves the right to change the price of the goods or to set a special price for the goods. The Goods are sold to the User at prices valid at the time of ordering the Goods.
2. Protection of personal data
2.1. When making a purchase at Havens.lv, the User is obliged to enter his name, delivery address, telephone number and e-mail.
2.4. Haven warrants that User Data will be used solely for the purpose of purchasing and direct marketing. Havens.lv transfers the personal data necessary for the execution of payments to the authorized processor Ltd. Spyana Horses.
2.5. Haven undertakes to maintain the confidentiality of the personal data provided by the User and not to disclose the personal data of the User to third parties other than Havens' partners providing goods to the User or providing other order-related services as public authorities in the cases specified by law.
2.6. At the time of delivery, the consignee may be required to present an identity document in order to identify the person.
3. Conclusion of purchase-sale (distance) contract
3.2. Purchase agreements are registered and stored in Havens.lv database.
3.4. If Haven fails to contact the User within 5 (five) business days of placing the order, the order will be canceled, Haven will refund the User only for the item, but no delivery fee will be refunded.
3.5. In the event of an emergency in which, due to unforeseen circumstances, Havens is unable to provide the goods purchased at Havens.lv, Havens undertakes to offer a similar product. If the User does not agree, Haven shall refund the money paid to the User as soon as possible, but not later than within 30 (thirty) calendar days.
4. Price of goods and payment procedure
4.1. Prices of goods and services in the shop Havens.lv are indicated with taxes em, including value added tax. Delivery charge (if any) is set separately according to Havens.lv delivery charges.
4.2. Prices of goods in Havens.lv online shop are in euro. All payments made in the settlement currency are Euro
4.3. The user pays for the goods in the following ways:
4.3.1. via wire transfer via Internet Banking.
4.3.2. in cash, if the ordered item is delivered in person upon delivery.
5. Product ordering
5.1. To make a purchase, the User, Havens.lv selects the desired Product and adds it to the shopping cart by clicking the "Add to Cart" button.
5.2. To place an order, the User must:
5.2.1 The item or items must be selected by adding it to the "Basket".
5.2.2. After placing all the selected items in the "Basket", click on the shopping cart icon in the top left corner of the page and press the "Order" button. The user is redirected to a cart page where the order can be reviewed. Next, the User fills in the information about himself who places the order (Name, Address, E-mail address, Telephone, City, Zip code, Delivery method, Payment method)
5.2.3. After entering the requested data and verifying the correctness of the data, the User confirms the order by pressing the "Next" key. After this step, the order is confirmed and shipped to the seller.
5.2.4. The User receives an invoice to his / her e-mail, for which he / she pays for the Product via his / her Internet Bank.
5.2.5. After payment for the Product, Havens.lv sends an order confirmation to the Buyer's e-mail address.
5.3. The User undertakes to provide, at the time of placing the Order, the exact personal data necessary to secure the Order, the delivery address and contact information of the Order. In case of inaccurate data, the Order may not be secured.
5.4. The Seller is not responsible for the impossibility of completing the order and any consequential consequences arising from the submission of incorrect but incorrect data.
5.5. The Seller has the right to refuse the order if there are doubts about the correctness of the data provided to the Seller, as well as in case of non-compliance with the generally accepted principles.
6. Delivery of goods
6.1. The User undertakes to indicate the exact delivery address or the chosen Omniva parcel terminal when selecting the delivery method.
6.2. The Goods may be delivered to the User by Havens.lv or his authorized representative.
6.3. The User undertakes to accept the ordered goods from the courier.
6.4 Delivery fee in Latvia with Omniva parcel machine is EUR 3.89 (three euros and 89 euro cents).
6.5. Haven will do its best to ensure that the goods ordered are delivered as soon as possible. Possible delivery times may vary, any delays will be reported.
6.5.1. When the Omniva parcel is selected for delivery, the Product arrives at the User-selected parcel within 2-3 business days after sending the order confirmation to the User's e-mail address. Upon delivery of the Product to the parcel, the User is informed by SMS message containing the door code, parcel location code and shelf life. The ATMs are open 24 hours. The product is stored in a parcel machine for 7 calendar days. After the expiration of this period the Product is returned to havens.lv store. In the event that the User does not remove the Product within the aforementioned term, the User is obliged to reimburse the costs related to the re-dispatch of the Product.
6.5.2. The User is obliged to keep the 6.7.1. before the end of the 14 - day return period. The User shall have the option of replacing or returning the Product, if necessary, using the return code in the same SMS message.
6.6. If the User is not present at the delivery address specified by the User, Havens shall have the right to transfer the goods to any other adult at the address specified at the time of delivery, but the User shall not have the right to make any claim against Havens to the non-conforming person.
6.7. If delivery of the Goods to the User is not possible due to the fault of the User or circumstances dependent on the User (the User has provided the wrong address, the User is not present at the specified address, the specified address cannot be accessed, etc.), the goods are not re-shipped. In this case, Haven will refund the User only for the item, but the delivery fee will not be refunded.
6 .8. Upon receipt of the goods, the User or his representative shall verify that the goods are in conformity with the order and sign the invoice, delivery note or other delivery / receipt document presented by the Havens representative at the time of delivery of the goods. By signing an invoice, delivery note or other delivery / receipt document, the User or his representative certifies that the goods have been delivered in good condition. In all cases where the courier delivers the goods to the User, if the packaging of the goods is crumpled, wet or otherwise damaged from the outside, the User must indicate (write a comment) in the acknowledgment of receipt or write a separate report on such defects. For the user this must be done in the presence of the courier. Haven is not responsible for defects in the goods that were apparent at the time of delivery but were not identified in the delivery confirmation.
7. Quality of goods
7.1. The characteristics of all the goods sold by Havens.lv are specified in the description of each item.
7.2. Havens.lv goods are covered by the applicable statutory warranty.
7.3. In the event of a Product not conforming to the provisions of the Agreement, the User is entitled to request that Haven perform one of the following actions:
1) eliminate the non-conformity of the goods with the terms of the contract;
2) exchange the product for one that would ensure compliance with the terms of the contract;
3) reduce the price of the commodity accordingly;
4) cancel the contract and repay the consumer the amount paid for the good.
7.6. In the first instance, the User is entitled to ask Haven, free of charge, to remedy the lack of conformity of the item or to replace the item with the item, free of charge, unless it is impossible or disproportionate.
7.7. If it is not possible to eliminate the non-compliance of the item with the terms of the contract or to replace the item which is in conformity with the terms of the contract free of charge, the User is entitled to request that Haven reduce or cancel the contract accordingly and refund the money paid for the item. In reducing the price or canceling the contract and refunding the amount of money, Haven may take into account the depreciation of the good or the benefit to the User of using the good as agreed by the parties.
7.8. In the case of minor non-conformance with the terms of the contract (which does not significantly reduce the quality or performance of the essential functions of the good and can be corrected without causing a visual change in the appearance of the good) and refunds the amount paid for the item.
7.9. The User may express any objections and requests regarding non-conformity of the goods with the provisions of the Contract, either orally or in writing, by sending an application to Havens to the address Pils iela 1a, Lielvarde, LV-5070. After evaluating the objections Havens.lv gives the User a reply.
8. Right of withdrawal and return of goods
8.1. If the User is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose not related to his or her economic or professional activity), the User (consumer) may exercise the right of withdrawal without giving any reason. Pursuant to the provisions of the Cabinet of Ministers Regulation No.255 “Regulations on Distance Contracts”, the consumer has the right to rescind the purchase contract within 14 calendar days from the moment of delivery of the goods / goods by submitting Havens.lv application for exercising the right of withdrawal. .
8.2. An application sent by the User in writing (electronically in the form of an email) stating the subject of the return and the order number shall be deemed to be an application for the exercise of the right of withdrawal. It is mandatory to indicate the User's bank account number to which the User wishes to receive the money paid for the purchase of goods. Haven notifies the User of an electronic application for the exercise of the right of withdrawal.
8.3. The User is deemed to have complied with the right of withdrawal (14 days) if the User submits an application for exercise of the right of withdrawal to Haven prior to the expiry of the right of withdrawal. In the event of a dispute, the User shall be required to prove the exercise of the right of withdrawal.
8.4. After sending the application for the exercise of the right of withdrawal, the User shall send or deliver the goods back to Havens to the address: Pils iela 1a, Lielvarde, LV-5070, without undue delay, but not later than within 14 days. This time limit shall be deemed to be met if the User sends or returns the goods before the end of the 14 day period.
8.5. Haven undertakes to refund to the User, without undue delay, but no later than 14 days after receiving the User's application for the exercise of the right of withdrawal, the amount of money paid by the User for the Product. Haven refunds the money by transferring it to the bank account specified on the User's cancellation form or, if not specified, to the account from which the payment for the item will be received.
8.6. If the User, at the time of ordering the Goods, had expressly expressed a wish to receive the Goods by a method of delivery other than the cheapest standard delivery offered by Havens, Havens shall not be obliged to reimburse the User for any additional shipping costs.
8.7. Haven reserves the right to withhold payment of the money paid to the User for the purchase of the goods until Haven has received the returned item from the User or received User's confirmation that the item has been returned by Haven, whichever is earlier. .
8.8. The direct cost of returning the Product shall be borne by the User. If the nature of the item does not make it possible to return it by post or parcel machine, the consumer shall bear the full cost of returning the item.
8.9. The user may exercise the right of withdrawal inherit under the following conditions:
8.9.1. the returned item (s) must be in the original packaging and the user has not opened the packaging for the item;
8.9.2. the item must not be damaged;
8.9.3. the product has not been used, has not lost its marketing appearance (retained labels, security films, etc.) (this does not apply to the product already damaged at the time of delivery, to which the User has stated objections to the receipt of the product);
8.9.4. the goods to be returned must be in the same condition as when they were received.
8.11 .. Havens.lv has the right to refuse to take back the product if the terms for returning the product were not met.
8.12. It is the responsibility of the user to maintain the quality and safety of the goods during the exercise of the right of withdrawal. The User shall be liable for any diminution in the value of the good if the good has been used in a manner incompatible with the principle of good faith, including for purposes other than ascertaining the nature or performance of the good. The goods must be undamaged, unobtrusive (labels not removed, undamaged protective films, etc.) and unused. The product must be returned in its original packaging, in the same package as it was received, with the return of the purchase document and other accessories that were attached to it when it was received. If the item is incomplete, damaged, disordered or not properly packaged, Havens reserves the right not to accept the item or to refund the money paid by the User for the item.
9. Exchange of information
9.1. Haven communicates with the User by email, postal address, or telephone number. The User may use any means of communication listed in the Havens.lv section - Contacts.
10.2. In the event of loss, the guilty party shall reimburse the other party for the direct loss suffered.
10.3. Havens.lv is not responsible for the misalignment of the material features (actual size, shapes or shades etc.) displayed on the Havens.lv shop images due to the display characteristics of the device used by the User, illumination or any other similar external conditions.
10.4. Haven shall not be liable for any delay or failure to perform its obligations or otherwise arising out of circumstances or obstacles beyond Havens' reasonable control, including but not limited to strikes, government orders, hostilities, or national emergencies, terrorist threats or acts of terrorism, environmental or climatic anomalies, third-party default, disruptions to the Internet, and computer hardware and software crashes. In the event of such force majeure, Butterfly will endeavor to eliminate any delay as soon as possible.
11. Other provisions
11.2. In case of any queries or disagreements, the User shall contact Havens.lv customer service by phone or e-mail. Any dispute arising shall be resolved as far as possible by negotiation between the Parties. A consumer who is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose not related to his or her economic or professional activity) has the opportunity to enforce and protect his or her legal rights under the Consumer Rights Protection Law in order. Failing agreement, the dispute shall be submitted to the courts in accordance with the laws of the Republic of Latvia.